Principal Terms & Conditions

By placing an order with KGG (“we/us/our”), you, the Client (“you/your”), agree to accept our Terms and Conditions.

We reserve the right to change these Terms & Conditions at any time and without notice, and your continued use of our services following any change shall be deemed to be your acceptance of such change. It is your responsibility to check the Terms & Conditions of Use regularly for changes. If you do not agree with any change to the Terms & Conditions of Use you must immediately stop using our services.

Furthermore, your access to and use of KGG and other web sites owned by us (the/our “web sites”) are subject exclusively and strictly to our Terms and Conditions.

No contract subsists until we accept your order. We may choose not to accept your order for any reason. We reserve the right to withdraw any goods/services at any time. All prices are subject to change at any time prior to a contract being entered into and are subject to change without notice. We will not be liable to you or anyone else for refusing to accept your order, withdrawing any goods/services or changing any prices.

We retain the right to revoke your right to continued use of our services at our discretion.

Your statutory rights are not affected by any of our terms, conditions or policies.

Turnaround Times

We can only commence work on an order once you have been interviewed by our writer and the writer has all the information required to complete your CV.

If your order and information is received prior to 5pm a writer will be assigned to you the next business day. If your order and information is received after 5pm a writer will be assigned to you the following working day.

Our writer will make contact with you within 24 hours and arrange for an interview. We aim to deliver a first draft of your documents within 3 business days.

We cannot be held liable for any missed opportunities in delays delivering your first drafts. If you haven’t received a first draft within 3 business days you are entitled to contact us and claim a refund providing you have not been sent your documents. No refunds are processed under any circumstances once your documents have been sent to you.

Your project will be automatically completed within our system and your information deleted from our servers if we do not hear from you within 14 days of our last correspondence with you. This is to comply with our data protection certification.

Payments and Taxes

Payment is required in full with all orders. Your credit/debit card will be debited on acceptance of your order so as to ensure that sufficient funds/credit are/is available in the account.

All credit/debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not be liable for any delay or non-delivery and we are not obliged to inform you of the refusal.

Should a suspected error be made in billing your credit/debit card, our policy is to provide a full and immediate refund, pending further investigation by the management.

All of our prices are always fully inclusive of all global consumption and sales taxes (VAT, GST, etc.) that we may be legally obliged to apply to our customers depending on their individual physical location.

Complaints

We endeavour to respond to all correspondence, including complaints, within a maximum of 24 hours from receipt. All complaints must be made in writing; our telephone staff are not authorised to handle such matters.

Should a complaint not be resolved to a client’s satisfaction, we welcome arbitration from a respected and mutually agreed independent third party.​

Delivery Format

When working on your draft we will provide files in a PDF format. Once you are pleased with a final version we will provide editable Microsoft Word documents for Windows format. We cannot be held liable for incompatibility issues with a user’s individual computer set-up although we do undertake to assist as best we are able in resolving any such issues and will provide alternative, more suitable formats if we are able to do so. However, it should be noted that IT support is out of our field of expertise and if we are unable to agree upon a resolution then the user will need to seek appropriate professional IT support at their expense.

Email Dispatch

We cannot accept any liability for late delivery of emails or for the failure of emails to arrive since the delivery of emails depends on too many external factors beyond our control.

LinkedIn Profile Writing

Our LinkedIn Profile Writing service involves the provision of a document file containing a full write-up of the various sections of a LinkedIn Profile that may be easily copied and pasted into a live profile. We do not undertake to directly log in to or create profiles on behalf of our clients – this is a security measure to ensure the safety of your personal information and confidentiality of your login credentials.

Web Site Use

You warrant that you will use our web sites only in accordance with these Terms & Conditions and only for lawful purposes and in a lawful manner.

You warrant that all information which you provide to us is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to such information.

We reserve the right to change or remove (temporarily or permanently) a web site (or any part of it) without notice to you and you confirm that we shall not be liable to you for any such change or removal.

Our web sites are provided to you on an ‘as is’ and ‘as available’ basis without any warranty being given in relation to the web sites including (but not limited to) implied warranties of non-infringement, compatibility, security, accuracy or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the web sites will meet your requirements or will be uninterrupted, timely, or error-free, that defects will be corrected or that the site or the server(s) that makes it available are free of viruses or bugs.

We will not be responsible or liable to you for any loss of material uploaded or transmitted through our web sites.

All emails and any attachment(s) is/are confidential. If an email is received by a party who is not the intended recipient they are requested to notify us immediately, delete it from their system and refrain from copying or using it for any purpose or disclosing its contents in any other way.

We are not responsible for the content of emails which may or may not contain personal views. Anything said or contained within an email does not necessarily reflect our views and opinions unless specifically stated.

Internet communications are not secure and may be intercepted.

All emails are checked for all known viruses by Symantec Corporation software which is updated at least daily and no further liability can be accepted.

​Certain images used on our website are stock images used to protect the identity of our clients.

All links on our web sites to third party web sites are provided purely as an information source and we do not endorse, approve, certify or control links to or information provided by other individuals, institutions or organisations, and do not guarantee the accuracy, completeness, efficacy, timeliness, or correct sequencing of information located at external Internet addresses, nor are we are responsible for the terms, conditions, policies or security of these web sites.

Intellectual Property

You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all material on our web sites, site design, structure and graphics and all software and source codes connected with our web sites shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us.

You acknowledge and agree that the material contained within our web sites is made available for your personal non-commercial use only. You may only access, view, copy and/or print pages from our web sites for the sole purpose of you evaluating whether to and/or placing an order with us. Any other use of the material within our web sites is strictly prohibited.